Senior Manager - Digital Product Management at American Express
Hello! I am Viraj, a seasoned Senior Manager in Digital Product Management at American Express with a strong track record in FinTech product strategy, operating model transformation, and data-driven decision making. I lead high-performing cross-functional teams in defining and launching high-impact digital identity experiences, while driving adoption, security, and customer satisfaction improvements. Skilled in Product Management, Agile delivery, stakeholder alignment, and business intelligence; with prior product engineering and operations roots; and a Master of Science in Management Information Systems with a concentration in Business Intelligence and Analytics from the University of Arizona, Eller College of Management.
June 2024 - Present
- Leading digital product strategy and execution for identity platforms.
- Aligning product roadmap to KPIs and driving cross-functional collaboration among engineering, UX, and analytics teams.
- Executing platform-wide launches, delivering measurable growth in adoption, engagement, and customer satisfaction.
Feb 2021 - May 2024
- Managed end-to-end product deliverables for identity platforms across digital channels.
- Drove cross-functional delivery with engineering, design, analytics, and operations to improve conversion and NPS.
- Led process standardization for product documentation and crafting compelling narratives for stakeholder alignment.
July 2020 - Aug 2020
- Performing product analysis and design for a Content Management Tool for AMEX Mobile Platform
July 2013 - July 2019
July 2018 - July 2019
- Coordinated with cross-functional teams and led delivery of the project for 30 plus applications to automate deployment process
- Drove requirement analysis and development efforts following Agile/SCRUM methodology in JIRA to enhance customer experience for CRM application by automating Business Processes
- Collaborated with cross-functional teams in migrating 30 plus applications to Cloud Platform by conducting POC, tracking progress through SCRUM calls and PM tools(JIRA)
July 2016 - June 2018
- Improved efficiency and reduced product delivery time by designing a data driven web reporting dashboard for developers to help fix daily defects
- Led a team of 2 members to develop 50 plus Automated Test Cases(using CA DevTest), reducing defects by 50% in multiple environments
- Mentored new team members and conducted brown bag sessions, to enable cross-team collaborations
- Designed virtual services(using CA DevTest Service Virtualization) to accelerate software release cycle times, increase quality and reduce software testing environment infrastructure costs
Other roles at Wells Fargo – Senior Analyst (Dec’2014 – Jun’2016), Analyst (Jul’2013 – Nov’2014)
2019 - 2020
University of Arizona
I am specializing in Business Intelligence and Analytics and my academic focus lies in areas such as Product Management and Information Systems Management
2009 - 2013
Sikkim Manipal Institute of Technology
I graduated with an Engineering degree in Electrical and Electronics. Also served as the Vice President of the Student Council where i worked towards the betterment of student life
